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Refund Policy

Thank you for choosing Promo Theme for your WordPress theme needs. We strive to provide high-quality themes that meet your expectations. However, we understand that there may be circumstances where a refund is requested. Please review our refund policy below:

Refund Eligibility:
  1. Refunds are considered on a case-by-case basis and will only be granted at the author’s discretion.
  2. Refund requests must be submitted within 14 days of the original purchase date.
  3. To be eligible for a refund, the theme must be in its original, unmodified state.
Grounds for Refund Consideration:
  1. Technical Issues: Refunds may be considered in cases where the theme has technical issues that prevent it from functioning as described.
  2. Misrepresentation: If the theme significantly differs from the product description or demo, a refund may be considered.
Refund Process:
  1. Submit a refund request via our [Contact Page/Support Portal].
  2. Clearly state the reason for your refund request.
  3. Attach relevant documentation or screenshots demonstrating the issues.
Author’s Discretion:
  1. Refunds are granted at the author’s discretion, taking into account the specific circumstances of each request.
  2. The author may offer alternative solutions, such as theme customization or support to resolve issues, instead of a refund.
Non-Eligibility for Refund:
  1. Change of Mind: Refunds will not be granted due to a change of mind or if the theme does not meet personal preferences.
  2. Compatibility Issues: Refunds will not be provided for issues arising from conflicts with other themes or plugins not specified in the product description.
Cancellation of Services:
  1. Promo Theme reserves the right to cancel or refuse service to anyone for any reason at any time.
  2. In the event of a cancellation, a prorated refund may be issued based on the remaining unused subscription period.
Policy Revisions:
  1. Promo Theme reserves the right to revise, amend, or modify this Refund Policy without prior notice.
By purchasing and using our themes, you agree to abide by this refund policy. If you have any questions or concerns, please contact our support team at hello@promo-theme.com

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