Thank you for choosing Promo Theme for your WordPress theme needs. We strive to provide high-quality themes that meet your expectations. However, we understand that there may be circumstances where a refund is requested. Please review our refund policy below:
- Refunds are considered on a case-by-case basis and will only be granted at the author’s discretion.
- Refund requests must be submitted within 14 days of the original purchase date.
- To be eligible for a refund, the theme must be in its original, unmodified state.
- Technical Issues: Refunds may be considered in cases where the theme has technical issues that prevent it from functioning as described.
- Misrepresentation: If the theme significantly differs from the product description or demo, a refund may be considered.
- Submit a refund request via our [Contact Page/Support Portal].
- Clearly state the reason for your refund request.
- Attach relevant documentation or screenshots demonstrating the issues.
- Refunds are granted at the author’s discretion, taking into account the specific circumstances of each request.
- The author may offer alternative solutions, such as theme customization or support to resolve issues, instead of a refund.
- Change of Mind: Refunds will not be granted due to a change of mind or if the theme does not meet personal preferences.
- Compatibility Issues: Refunds will not be provided for issues arising from conflicts with other themes or plugins not specified in the product description.
- Promo Theme reserves the right to cancel or refuse service to anyone for any reason at any time.
- In the event of a cancellation, a prorated refund may be issued based on the remaining unused subscription period.
- Promo Theme reserves the right to revise, amend, or modify this Refund Policy without prior notice.